AHE Learner Registrations FAQs

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  1. What are the deadlines for Access to Higher Education Diploma registrations?
    • Learners must be registered on QAA-recognised Access to HE Diplomas within six weeks (42 days) days of the start of the course using Quartzweb. So, if you have learners with different course start dates the deadline to register them will be different. For example, group A started their course on 7th September 2018 and group B started their course on 28th September 2018. Group A will have to be registered with One Awards by 19th October 2018 and group B would have to be registered by 9th November 2018.

      In addition to registering your learners on diplomas you must also select the units to be studied by each learner; you may complete this activity on Quartzweb as soon as your Diploma registrations have been processed by One Awards, but the final deadline for unit registration is within 84 days from the start of the course. After this date unit registration details cannot be changed unless there are exceptional, extenuating circumstances, please contact One Awards for further details or go to the Publications section of our website for a copy of the relevant policy.

  2. Who do I contact for Registration queries?
    • Contact our Centre Support Team by email on or by telephone on 0330 555 1233.

  3. ​How do I register my learners?
    • The quickest and most efficient way to register your learners is by using Quartzweb, our online portal [doc 195]. Other methods are available if this is not suitable for you. 

      Please contact our Centre Support Team by email on or by telephone on 0330 555 1233 for more information.

  4. ​Is there a minimum age for learner registration?
    • There are no age registrictions on the AHE Diploma.

  5. What happens after I register my learners?
    • A Recommendation for the Award of Credit (RAC) form will be prepared, which you will be able to download from Quartzweb.  You should check that all learners are on the RAC and the correct units are attached to them.

  6. The incorrect units are attached to the learners on the RAC. What do I do?
    • In QuartzWeb you can select or deselect units yourself and then produce a new eRAC up to 60 working days from the start of the course. After 60 working days unit registration cannot be changed except in exceptional circumstances. Please contact the Centre Support Team if you would like guidance regarding this process.

  7. There is a spelling error on my RAC. What do I do?
    • When you produce your eRAC it is your responsibility to carefully check all learner names for accuracy. If you identify a spelling error, please email the Class ID and learner name change details to the Centre Support Team along with evidence of the correct name, such as driving license, passport, etc.

      If the error is found during the Final Awards Board, please ensure a note is made in the QuartzWeb eResults submission screen detailing the requirements when the eRAC is submitted. In certain cases amendments will not be actioned automatically as supporting documentation may be required.

  8. How much does it cost to register my learners?