Terms and Conditions

All bookings for places on accredited training, guidance and information programme, Access to HE CPD, seminars or similar events offered and delivered or hosted by One Awards staff or their representatives are subject to the following Terms and Conditions:

1. Definitions

In these Terms and Conditions and any accompanying literature:

1.1 ‘We’ means One Awards.
1.2 ‘You’ means the person placing a booking for themselves or on behalf of a work colleague.
1.3 ‘Organisation’ means the name of the organisation who the person making the booking and the delegate(s) work for or represent and/or the organisation providing One Awards event for learners.
1.4 ‘Session’ means the event for which places are being booked.

2. Event Bookings

You (or your Organisation’s representative) must complete and return a booking form to ensure your place at an individual event is reserved. Not less than 5 working days prior to the event, you will receive joining instructions and directions to the venue.

3. Event Fees

Fees for One Awards events are detailed in information relating to the event and on our website. One Awards also offers a Centre Guidance and Information Programme to Recognised Centres without charge. These are available to on-members on payment of a fee for the individual event. When fees are applicable, you will be invoiced by One Awards.

4. Limited Numbers

We make every effort to offer any particular session at more than one location in the region to allow as many interested parties as possible the opportunity to attend. We strive to deliver high quality, effective events at all times. To facilitate this, the number of bookings accepted for any given event may be limited.

5. Changes to or Cancellation of Bookings

5.1 Should you need to change or cancel your booking, please contact us as soon as possible via one of the methods shown in Paragraph 7.
5.2 We understand that changes in circumstances mean it is not always possible for a person booked onto an event to attend. Cancellations can, however, cause us difficulties and are therefore subject to the following conditions:
a. Delegates can be substituted at any time prior to the commencement of the session.
b. A transfer to another event (if applicable) will be considered but is subject to limited numbers (see Paragraph 4).
c. A booking may be cancelled without incurring a late cancellation charge, providing notification of the cancellation is received at the One Awards office not less than 5 clear working days prior to the event taking place.
d. Where event fees are applicable and payment has been made prior to attending the event, a full refund will be given in the event of a cancellation, providing notification of cancellation is received at the One Awards office not less than 5 clear working days prior to the event taking place.
e. Where event fees are applicable and a place is not cancelled, or is cancelled in less than 5 clear working days prior to the event taking place, full fees will remain payable.
f. Non-attendance or late cancellation of bookings (less than 3 working days prior to the event) on a Centre Guidance and Information Programme session will incur a non-attendance fee of £50.00 per person.

6. If we need to Change or Cancel your Booking

6.1 We will endeavour to make every effort to run all published events as we realise that cancellations cause inconvenience to everyone involved. We do, however, reserve the right to alter or reschedule events, timings, speakers, fees or venues without prior notice. Such alteration or cancellation will only be in exceptional circumstances and in such cases we will endeavour to give you as much notice as possible.
6.2 In the event of any change, alteration or cancellation of an event, we will offer you a re-booking on any replacement event we run, or will refund any fees (if applicable) paid to us by you if you do not wish to book onto a replacement event.
6.3 NB: As stated in Paragraph 2, you will receive joining instructions not less than 5 days prior to the date of the session. With this exception, we will contact you only if the event on is being altered, cancelled or rescheduled. You should, therefore, assume the event is going ahead unless you receive notification of alteration, cancellation or rescheduling.

7. Contact Details

Should you wish to contact us for any reason, please do so during business hours (9am-5pm Monday-Thursday and 9am-4.30pm Friday) via any of the following methods:
Telephone: 0191 518 6550

Post: One Awards, 23 Manor Way, Belasis Business Park, Billingham, Teesside, TS23 4HN

I have worked with other Awarding Bodies in the past but must say that I am really pleased with the service offered by One Awards and NOCN along with the support given as well, it makes me feel as if I could ask absolutely anything and they wouldn’t mind at all and would deal with it efficiently.

Julia Hamby
JM Training Services